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Frequently asked questions
Once your order has been dispatched, you will receive an email containing your tracking information. Use the tracking link in that email to follow your delivery.
Please allow up to 72 hours after dispatch for tracking updates to become active. If you still cannot see an update after that time, contact our support team with your order number and the email address used at checkout.
Contact us as soon as possible after placing your order. We will do our best to help, but address changes cannot be guaranteed once an order has entered processing or has already been dispatched.
Please contact us with your order number, a short explanation of the issue, and clear photos or videos where possible. Our support team will review the issue and provide the appropriate next steps.
Contact our support team with your order number, the email address used at checkout, and the item you would like to return. We will provide the return instructions and next steps.
Need more help? Our support team is here for you.
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